Error loading ECW images greater 1Gbytes

We have the version 17, and we are trying to load a ecw image of 1Gb, we are using the function File()->LoadTile because we only want a little area of image, the options for this function are: LOADFILE_DISK | LOADFILE_ALLOCATE | LOADFILE_STORE, but in this case the computer blocked during hours and never finish the task. We are very interested to update version 19, but we need solve this problem, we don't Know if the problem is for
ECW library, or storage management, or some options for this function.
Thank you for your attention and I look forward to your reply.

Elena,
Please answer the following questions:
1- Do you see the issue with all images? For example, if you use the function to with Ocr1.tif that is shipped with LEADTOOLS, do you see the issue? Or is the issue only active with that file?
2- What is the "File Version" of Ltkrn*.dll (Right-click-> Properties-> Details tab) that you are using?
3- If you try to load a very small portion of the file, do you still see the issue?

1. We only have seem this issue with ECW images greater than 1Gb, the rest the file format work well and with ECW files <1Gb works well too.
2. Ltkrnx.dll version 16.5.5.12, we have the 16.5 version and 17, but the version that I have in my System32 is this.
4. Yes, we have tried with diferent sizes and always goes wrong.

Elena,
The behavior you describe indicates the entire image is being loaded internally even if you request a small tile. For this particular format, our toolkit uses the ECW SDK to decompress and load the file. This means we won't be able to change the implementation to allow partial loading of tiles since it's not our source code.
If you have a large number of such files, you might consider creating a conversion process that loads all the files (on some very powerful machines) and saves them to a different format you tested and found efficient in loading tiles.